Refund policy

All sales are final. Returns are not accepted for changing your mind, ordering the wrong item, buyer’s remorse, or no longer wanting the item.

Exchanges are accepted only when an item arrives damaged, defective, or incorrect because of an error by Bangtan and Beyond.

Customers must email support@bangtanandbeyond.com within 7 days of delivery.

They must provide the order number, photos of the item, packaging and shipping label, plus a description of the problem.

Approved exchanges will be for the same item when available, or an item of equal value.

Bangtan and Beyond covers approved return or replacement shipping for damaged, defective, or incorrect orders.

Sale, clearance, discounted, custom, personalized, made-to-order and international orders are final sale unless the item arrives damaged, defective or incorrect.

Custom business merchandise becomes final sale once the customer approves the digital proof and production begins.

Refunds are not offered for general returns. Any approved exception is issued to the original payment method and may take up to 10 business days.

Customers must receive approval before mailing anything back.